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FrankCasino treats responsible gaming as the customer service policy. We believe that this is our responsibility to make sure that you, our customers, enjoy gaming at our website and fully aware of possible social and financial problems which may occur in connection with gambling.


Gambling should be treated as a high old time, but not the income source. While the majority of players treat gambling as a kind of leisure activities and risk only some definite amount of money, for others this may become a real challenge. In order to maintain the control over your gambling passion we remind you that you should always consider the following aspects:

  • Gambling should be moderate and it should be treated as a form of leisure, but not the way of earning money
  • Do not chaise your losses — уou will always have a chance to win some other time
  • Play only when you may cover your losses
  • Control the time and money you spend
  • If you need to take a break in gambling, send a request to our online support service and we will exclude you for a time
  • If you need to discuss your problems, which may arise during the gambling, please, contact one of organizations listed below.


  • If you are concerned that gambling may have negative impact on your life of your relatives’ lives, use the following questions to determine whether there is a problem or not.
  • Does gambling prevent you from attending your work or study?
  • Do you play to spend your time or to avoid boredom?
  • Do you play alone for a long period of time?
  • Has somebody even criticized your gambling passion?
  • Have you lost interest in your family, friends or hobby due to gambling?
  • Have you ever lied about the real sum of money or time that you spent gambling?
  • Have you ever lied, stolen or borrowed in order to get money for betting?
  • Do you reluctantly spend your ‘gambling money’ on something else?
  • Do you play until you lose all the money?
  • Do you feel that you want to try winning your losses back as soon as possible immediately after losing?
  • Do you feel lost and despair when you become out of money when gambling?
  • Can some arguments, despair or disappointment make you want to gamble?
  • Does gambling make you depressed or cause some suicidal thoughts?
  • The more positive answers you get, the more likely you have gambling problems.
  • Please, contact one of the organizations listed below, to talk to someone who may advise and support you.


If you need to take a break in from gambling, you may exclude yourself by contacting our online support service. Self-exclusion means that your account will be closed for at least 3 months and will not be activated under any circumstances during this period. You may also require a short-time freezing of your account for 7 days.

If you consider the self-exclusion, please, do not forget to contact all gambling venues, you have accounts at, to block your accounts there as well. We also recommend you to pay attention to the installation of special software which will allow you to block the access to gambling websites in (ON) the Internet. See Filtration systems at the bottom of the page.


* GamCare is the leading recognized organization, which delivers consultations, advices and practical support in solving the problem of social consequences of gambling in the Great Britain, you may visit at: Confidential hot line: 0845 6000 133.v

* Gamblers Anonymous is the community of men and women, who gathered in order to solve their own gambling problems and to help others to do the same. There are regional offices all over the world. Information about Gamblers Anonymous services at:

* Gambling Therapy provides support and consults those who were adversely affected by gambling. Gambling therapy group members work both in Great Britain and abroad. The website at:


Registration and gambling at Frank Casino of persons under the age of 18 are illegal. Frank Casino undertakes its liabilities in this aspect in all seriousness. We verify the age of all customers, who use payment mechanisms available under the age of 18, and perform additional random verifications of the age of the customers using other financial tools. Please, note that if a person under the age of 18 is found out to use the website, all prizes and payoffs will be forfeited.


Filtration systems allow parents to control the access to the Internet based on selected criteria. Parents may you use filters to prevent their children from accessing the gambling websites. If you share your computer together with your family or friends who are forbidden to register and to bet at our website, or if someone asked to block the access to the gambling website himself or herself, please, consider the following options of filtration and parental control:

Net Nanny™